Ordering & Payment
- Do you offer C.O.D.?
- How do I cancel an order?
- How do I change my order?
- How do you calculate the total cost of my order?
- What payment methods do you accept?
- When will my payment method be charged?
- Where can I receive answers to questions that I have about a particular product?
1. Do you offer C.O.D.?
No.
2. How do I cancel an order?
Please contact Customer Service via our Contact Us email form or call 1-888-433-6631 (8:00AM – 5:00PM Central Time).
3. How do I change my order?
Please contact Customer Service via our Contact Us email form or call 1-888-433-6631 (8:00AM – 5:00PM Central Time).
4. How do you calculate the total cost of my order?
The total cost of your order is equal to the price of your items, plus shipping cost, plus sales tax.
5. What payment methods do you accept?
- PayPal
- Stripe
6. When will my payment method be charged?
Your payment method will be charged at the time the order is placed.
7. Where can I receive answers to questions that I have about a particular product?
-
- Product information is available on our product and category pages.
- You may also contact our product experts toll-free at 1-888-433-6631.
Shipping & Delivery
- How long will it take to receive my order?
- Am I responsible for customs duties and taxes?
- Do you ship outside the United States?
- How do I calculate my shipping charges?
- If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
- How long will it take to receive my order?
Estimated Delivery Times for Credit Approved In-Stock Orders:
- Standard Ground: 3-7 Days
2. Am I responsible for customs duties and taxes for orders shipped to Canada?
Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.
You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
3. Do you ship outside the United States?
Yes, we ship all items to United States and Canada.
4. How do I calculate my shipping charges?
Before you checkout, you’re able to enter your zip code and get a price for shipping your products. Your shopping cart will list the shipping price prior to your purchase.
5. If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you’ll have unloading help on hand.
Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.